Terms and Conditions

1)  Biswa Bangla is a Centre of Excellence in Quality Management of handmade products. Our products, being handwoven and handcrafted, naturally come with non-uniform design and reasonable manual imperfection. Connoisseurs from all over the country and worldwide have loved these small variations in the make, design or texture which is appreciated as the “human touch” which is missing in the widely available machine-made products. That is why, the number of our loyal customers have grown by thousands over the years.

2)  In honour of the hard work of our handloom weavers, craftswomen and traditional artisans who have hand-made these products with much warmth and dedication, we do not entertain random ‘Cancellation of Orders’ and arbitrary ‘Return’ of products, once sold from this website. However, we do actively facilitate ‘Exchange’ of products on request from our esteemed customers with reasonable grounds.

3)  To request for an ‘Exchange’, please feel free to call us at the mobile telephone nos. (+91) 83369 96175 or (+91) 83369 92546, or email to us at the email id: [email protected] within 48 hours of receiving the product. We shall contact you to review your complaint. If an exchange is agreed, you will receive a Discount Code within the next 2 working days, redeemable within 3 months at any of our retail stores or this online portal. We shall not be able to exchange if you tamper with the product and the accompanying tags and documents.

4)  Return or Exchange of our Heritage Delicacies and other Consumable items will not be accepted.

5)  Customers should not accept delivery of any tampered package from the courier agents. If a customer accepts any delivery, it will be deemed that the product has been received by the customer in proper condition.

6)  For Delivery Outside India, the Actual Shipping Charge may vary from the Estimated Shipping Charge that may appear on the Checkout page. The actual shipping charge will be communicated to the customer after such order is placed. If the customer does not find the actual shipping charge acceptable, the order will be cancelled and the entire amount paid by the customer will be refunded immediately.

7)  If you have any query or concern, or if your online payment fails, please feel free to contact us at the following mobile telephone nos. (+91) 83369 96175 or (+91) 83369 92546, or at the email id [email protected]